Everybody wants to be agile. José Manuel Páez certainly does; he’s responsible for the continuous improvement of BAC Credomatic’s digital financial services across its Central American client base. He explains how agile management is changing the culture at the bank, and how agile’s ideology of continuous feedback and iterative improvement is bringing BAC Credomatic closer to its customers than ever before. We have two more videos about BAC Credomatic, on the bank’s social media strategy for building relationships, and the regulatory challenges of innovating across six different jurisdictions.
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